Burtonshaw-Gunn, S. A. and Salameh, M. G. (2009) Essential Tools for Organizational Performance: Tools, Models and Approaches for Managers and Consultants. Chichester: John Wiley and Sons. 9780470746653.
This book focuses on organisational performance for increased business performance. The text and models cover process management, leading to change management and organizational development. It shows that process implementation in any business depends on two key factors. First, the role of knowledge management and individual performance is vital. Secondly, performance management for individual employees, and collaboration between organizations can bring about lasting change and development