A

1. Ahmed, M. S., Ogunbiyi, R. and Fathulla, K. (2009) Enhancing quality of educational services through uses of business intelligence technology. Paper presented to: International Technology, Education and Development Conference (INTED 09), Valencia, Spain, 09-11 March 2009.

B

1. Bailey, S. (2012) Service catalog: skills catalogue? What can SFIA bring to the party? Invited Presentation presented to: IT Service Management: Service Catalog: What can SFIA bring to the party?, Online webinar, 17 May 2012.
2. Bailey, S. (2008) Creativity and challenges in the curriculum. ServiceTalk the Journal. July 2044-0391.
3. Burtonshaw-Gunn, S. A. and Salameh, M. G. (2009) Essential Tools for Organizational Performance: Tools, Models and Approaches for Managers and Consultants. Chichester: John Wiley and Sons. 9780470746653.

L

1. Louchart, E. S. (2012) The changing role of the Chief Information Officer (CIO): an inquiry into the demands, constraints and choices of the CIO. Doctoral thesis. The University of Northampton.

R

1. Rocha-Lona, L., Eldridge, S., Barber, K. D. and Reyes, J. A. G. (2008) Using business excellence models for supporting decision making in strategic planning and business improvements. In: Proceedings of the 18th International Conference on Flexible Automation and Intelligent Manufacturing. Sweden: FAIM. 9789163327575. pp. 315-324. (Unpublished)