B

1. Bailey, S. (2012) Service catalog: skills catalogue? What can SFIA bring to the party? Invited Presentation presented to: IT Service Management: Service Catalog: What can SFIA bring to the party?, Online webinar, 17 May 2012.
2. Bailey, S. and Alexander, D. (2011) Mastering ITIL - education for life or longer? Invited Presentation presented to: IT Service Management Forum (itSMF) UK Conference, Novotel, London West, 07-08 November 2011.
3. Bailey, S. and Morrell, C. (2011) The implementation of Skills Framework for the Information Age (SFIA) at INACAP University Chile. Invited Presentation presented to: Embedding Skills Framework for the Information Age (SFIA) in the Curriculum, INACAP Technological University of Chile, 5-9 September.

F

1. Fathulla, K. (2011) Rethinking our understanding of diagrams. Semiotica: Journal of the International Association for Semiotic Studies / Revue de l'Association Internationale de Sémiotique. 2011(184), pp. 123-137. 0037-1998 (Print); 1613-3692 (Online).
2. Fitzgerald, R. (2009) Read it all before? Preventing plagiarism at the University of Northampton. Invited Presentation presented to: Smoke and Mirrors: How Can we Help Students Avoid Plagiarism?, University of Derby, 14 December 2009.
3. Fitzgerald, R. (2011) To what extent does a digital audio feedback strategy support large cohorts? Paper presented to: 10th European Conference on e-Learning (ECEL-2011), Brighton Business School, University of Brighton, 10-11 November 2011.
4. Fitzgerald, R. (2011) To what extent does audio feedback support large student cohorts? Paper presented to: EdTech 2011: 12th Annual Conference of the Irish Learning Technology Association (ILTA), Waterford Institute of Technology, Ireland, 1-2 June 2011.
5. Fitzgerald, R. and Crehan, M. (2012) What works? Student retention and successful first year experience design - lessons from the students. Workshop presented to: Staff and Educational Development Association (SEDA) Spring Teaching Learning and Assessment Conference 2012: The Student Journey, Chester, 17-18 May 2012.
6. Fitzgerald, R. and Crehan, M. (2011) What works? Student retention and successful first year experience design - lessons from the students. Workshop presented to: 13th Conference of the Confederation of Student Services in Ireland (CSSI), National College of Ireland, Dublin, 15-16 June 2011.