Mastering ITIL - education for life or longer?

Bailey, S. and Alexander, D. (2011) Mastering ITIL - education for life or longer? Invited Presentation presented to: IT Service Management Forum (itSMF) UK Conference, Novotel, London West, 07-08 November 2011. (Unpublished)

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Presentation (1MB)

Item Type:	Conference or Workshop Item (Invited Presentation)
Abstract:	How can the personal development of staff working in the IT Service Management arena keep pace with the ever changing environment in which they find themselves? Is ITIL the answer or is there more to it?
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science > QA76.27 Study and teaching. Research T Technology > T Technology (General) > T58.64 Information technology. Management
Creators:	Bailey, Susan and Alexander, Debra
Northamptonshire and East Midlands:	Education, Training and Skills ICT
Faculties, Divisions and Institutes:	University Faculties, Divisions and Research Centres - OLD > Faculty of Business & Law > Information Sciences (from 2011) Faculties > Faculty of Business & Law > Business Systems & Operations
Date:	8 November 2011
Date Type:	Presentation
Event Title:	IT Service Management Forum (itSMF) UK Conference
Event Dates:	07-08 November 2011
Event Location:	Novotel, London West
Event Type:	Conference
Language:	English
Status:	Unpublished
URI:	http://nectar.northampton.ac.uk/id/eprint/3932

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