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Mastering ITIL - education for life or longer?

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Bailey, S. and Alexander, D. (2011) Mastering ITIL - education for life or longer? Invited Presentation presented to: IT Service Management Forum (itSMF) UK Conference, Novotel, London West, 07-08 November 2011.
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Presentation (1468Kb)
Creators:Bailey, S. and Alexander, D.
Abstract:
How can the personal development of staff working in the IT Service Management arena keep pace with the ever changing environment in which they find themselves? Is ITIL the answer or is there more to it?
Official URL:http://edition.pagesuite-professional.co.uk/launch...
Item Type:Conference or Workshop Item (Invited Presentation)
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science > QA76.27 Study and teaching. Research
T Technology > T Technology (General) > T58.64 Information technology. Management
Schools and Departments:Northampton Business School > Information Sciences (from 2011)
Date:8 November 2011
Event Title:IT Service Management Forum (itSMF) UK Conference
Event Location:Novotel, London West
Event Dates:07-08 November 2011
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