Bailey, S. and Alexander, D. (2011) Mastering ITIL - education for life or longer? Invited Presentation presented to: IT Service Management Forum (itSMF) UK Conference, Novotel, London West, 07-08 November 2011. (Unpublished)
How can the personal development of staff working in the IT Service Management arena keep pace with the ever changing environment in which they find themselves? Is ITIL the answer or is there more to it?