The e-Learning for Learners (E4L) project, funded by the Joint Information Systems Committee (JISC) which ran from 2007-2009, investigated learners' perspectives and experiences of e-learning. The learners who participated in the project were sampled as to their proficiency as e-communicators and assessed through their completion of specific tasks in a virtual learning environment. This article discusses the methodology from this project relating to transitions and technology regarding participants from higher education. The interview plus method using personal education flowcharts (PEFs) is discussed as well as the use of product cards which were successful in eliciting data. Identification of different skill and confidence levels of learners using technology for learning through the aid of PEFs helps to recognise challenges and issues in transitions and would allow institutions and educators to tailor skills training