Rocha-Lona, L., Garza-Reyes, J. A., Soriano-Meier, H., Peacock, T. and Forrester, P. (2009) Developing a business improvement strategy based on the EFQM model. Paper presented to: 19th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2009), School of Science & Technology, University of Teesside, Middlesbrough, 6 - 8 July 2009. (Unpublished)
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| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Abstract: | The use of the EFQM model and other business excellence models (BEM’s) has been recognised as a way of improving business processes among organisations. The information gathered through self-assessments using these models show the performance of organisations against several model criteria. There is evidence that organisations find it difficult to integrate the information from self-assessments to current business improvement programs or projects. Additionally, it has been claimed that the final reports derived from the deployment of self-assessments are rarely followed up. Thus, despite good efforts and some knowledge gained through the use of BEM’s there is a lack of methods, models, and techniques that effectively integrate the self-assessments with current business improvement strategies. In this context, the effective deployments of BEM’s and follow up activities and plans can contribute to support and develop business improvement strategies. Under this perspective, this paper explores the appropriate methods and techniques than can help to integrate self-assessments outcomes based on the EFQM model into a business improvement strategy. Based on emerging issues derived from an empirical study with twelve European Organisations that have used the EFQM model for more than five years, the paper identifies some of the best practices to integrate self-assessment outcomes with business improvement strategies. It then proposes a framework that can help to accomplish this integration and to mitigate the problems mentioned earlier. The conclusion of this work emphasises the necessity to standardise this process, and to integrate it with current knowledge management projects to store and retrieve the information for future business improvements projects |
| Subjects: |
H Social Sciences > HD Industries. Land use. Labor > HD56 Industrial productivity H Social Sciences > HD Industries. Land use. Labor > HD72 Economic growth, development, planning H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD30.28 Strategic planning |
| Creators: | Rocha-Lona, Luis, Garza-Reyes, Jose Arturo, Soriano-Meier, Horacio, Peacock, Tim and Forrester, Paul |
| Faculties, Divisions and Institutes: |
University Faculties, Divisions and Research Centres - OLD > Faculty of Business & Law > Human Resource Management (to 2010) ?? CELS ?? University Faculties, Divisions and Research Centres - OLD > Research Centre > Institute for Logistics, Infrastructure, Supply, Travel and Transport Faculties > Faculty of Business & Law > Human Resource Management & Organisational Behaviour Research Institutes > Institute of Logistics, Infrastructure, Supply & Transport |
| Date: | 6 July 2009 |
| Date Type: | Presentation |
| Event Title: | 19th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2009) |
| Event Dates: | 6 - 8 July 2009 |
| Event Location: | School of Science & Technology, University of Teesside, Middlesbrough |
| Event Type: | Conference |
| Language: | English |
| Status: | Unpublished |
| URI: | http://nectar.northampton.ac.uk/id/eprint/1547 |
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