Northampton Electronic Collection of Theses and Research

Working for the family

MacDonald, S. and Liff, S. (2007) Working for the family. Human Resource Management Journal. 17(2), pp. 118-133. 0954-5395.

Item Type: Article
Abstract: Recent writing about the ‘service encounter’ suggests that high-quality service requires employee commitment and this will involve a more developed and sophisticated approach to HRM than has traditionally characterised the sector. Through an in-depth study of a sample of high service level hotels in the US and UK this paper argues, in contrast, that commitment can be created through a workplace culture that draws on family discourses and practices. It explores the ways in which this culture is developed and endorsed by both management and employees. This approach to generating commitment has costs in terms of the time and priority employees can give to their ‘real’ friends and family. By drawing on the highly gendered and hierarchical organisation of the family, it is argued that culture also contributes to gender stereotyping and hierarchies within and outside the workplace in ways that limit women's career opportunities
Subjects: H Social Sciences > HF Commerce > HF5549 Personnel management. Employment management
H Social Sciences > HD Industries. Land use. Labor > HD58.7 Organizational behavior, change and effectiveness. Corporate culture
Creators: MacDonald, Sandy and Liff, S
Publisher: Blackwell
Faculties, Divisions and Institutes: University Faculties, Divisions and Research Centres - OLD > Faculty of Business & Law > Human Resource Management (to 2010)
University Faculties, Divisions and Research Centres - OLD > Research Centre > China and Emerging Economies Centre
Research Centres > China and Emerging Economies Centre

Faculties > Faculty of Business & Law > Human Resource Management & Organisational Behaviour
Date: April 2007
Date Type: Publication
Page Range: pp. 118-133
Journal or Publication Title: Human Resource Management Journal
Volume: 17
Number: 2
Language: English
ISSN: 0954-5395
Status: Published / Disseminated
Refereed: Yes
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