Charles, V., Emrouznejad, A. and Gherman, T. (2022) Strategy Formulation and Service Operations in the Big Data Age: The Essentialness of Technology, People, and Ethics. In: Emrouznejad, A. and Charles, V. (eds.) Big Data and Blockchain for Service Operations Management :. Cham: Springer. pp. 19-48.
| Item Type: | Book Section |
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| Abstract: | Studies have shown that the sensible operation of big data may yield pow- erful insights that can improve the organisations’ strategic decision-making process and contribute to achieving an enhanced competitive advantage. In this manuscript, we explore the promise of big data in redefining strategy in service operations man- agement (SOM) by means of investigating a rich range of bibliographic material. The SOM field has a plethora of research opportunities to capitalise on, which are enhanced by the presence of big data. SOM research in the big data age implies a shift in attention from being increasingly integrative across themes to being integra- tive across multiple disciplines, requiring the expertise of and tuning between dif- ferent actors and expertise domains. Our aim is to stimulate debate in the field and set out a renewed research agenda by means of calling for additional considerations of strategic aspects, namely technology, people, and ethics, that can help guide and move the field forward. |
| Creators: | Charles, Vincent, Emrouznejad, Ali and Gherman, Tatiana |
| Editors: | Emrouznejad, Ali and Charles, Vincent |
| Publisher: | Springer |
| Faculties, Divisions and Institutes: |
Faculties > Faculty of Business & Law > International Strategy & Business University Faculties, Divisions and Research Centres - OLD > Research Centre > Centre for Sustainable Business Practices Research Centres > Centre for Sustainable Business Practices University Faculties, Divisions and Research Centres - OLD > Research Centre > China and Emerging Economies Centre Research Centres > China and Emerging Economies Centre |
| Date: | 12 February 2022 |
| Date Type: | Publication |
| Page Range: | pp. 19-48 |
| Title of Book: | Big Data and Blockchain for Service Operations Management : |
| Series Name: | International Series in Studies in Big Data |
| Place of Publication: | Cham |
| Number of Pages: | 30 |
| Language: | English |
| ISBN: | 978-3-030-87303-5 |
| DOI: | https://doi.org/10.1007/978-3-030-87304-2_2 |
| Status: | Published / Disseminated |
| Refereed: | Yes |
| Related URLs: | |
| URI: | http://nectar.northampton.ac.uk/id/eprint/16968 |
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