Northampton Electronic Collection of Theses and Research

An empirical study of e-service quality and user satisfaction of public service centers in China

Ming, C., Chen, T. and Ai, Q. (2018) An empirical study of e-service quality and user satisfaction of public service centers in China. International Journal of Public Administration in the Digital Age. 5(3), pp. 43-59. 2334-4520.

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