Conference or Workshop Item

1. Rocha-Lona, L., Torres, A. D., Garza-Reyes, J. A., Soriano-Meier, H. and Salinas-Navarro, D. (2010) The use and impact of business excellence models on organisations: the case of the Mexican Quality Award. Paper presented to: 20th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2010), California State University, San Francisco, California, 12-14 July 2010.