Bailey, S. (2012) Service catalog: skills catalogue? What can SFIA bring to the party? Invited Presentation presented to: IT Service Management: Service Catalog: What can SFIA bring to the party?, Online webinar, 17 May 2012.
The subject of people and skills are often bypassed when implementing ITIL processes. The purpose of this webinar is to: Explore the drawing together of professional qualifications and status to underpin those working in Service Design Analyse SFIAv5 descriptors for Service Management and for Service Level Management in particular. Ascertain what can be gained by using the Skills Framework for the Information Age (SFIA v5) in this specific area of ITIL