Assessing the role, value and effectiveness of mental health triage: Operation Alloy
Callender, M. and Cole, S. (2016) Assessing the role, value and effectiveness of mental health triage: Operation Alloy. Institute of Public Safety, Crime and Justice.
Operation Alloy is an initiative involving a partnership between police officers and mental health professionals to deliver street triage services direct to people experiencing mental health distress. The rationale for this is to ensure a timely response for better outcomes to service users, and enhance inter-agency working to ensure individuals were directed to the most appropriate services relative to their need. This reports provides a review of the operation which has been achieved through (i) a literature review, (ii) statistical analysis of police records and (iii) semi-structured interviews with control room staff, police officers, and mental health professionals.