E-administration and administrative efficiency of the Taraba State civil service

This study examined the effect e-administration on administrative efficiency in the Taraba State Civil Service. The study adopted the survey research design. The study population consisted of 4333 staff of the 10 Ministries in Taraba State that pioneered the implementation of e-administration. Multistage sampling technique was used to draw respondents for the study. Data collected was analysed using descriptive statistics and logit regression analysis. The study established that e-administration enhances the streamlining of internal administrative processes by simplifying the processes and eliminating unnecessary bottlenecks, clearly outlining work schedules and improving communication that result in minimal work errors, improved work speed, enhanced accountability and transparency, work quality, adherence to due process and a boost in employee morale and commitment levels. Conversely, findings indicate that e-administration is inversely related to ensured cost efficiency given the huge associated costs in the short term. The study concludes that the Taraba State government should develop a change management model that will accommodate the rapid changes envisaged in the ICT world and foster the improvement of employee motivation as technology evolution unfolds. There is also need to investigate how the automation of administrative processes impacts the interaction between the government and the citizenry in Taraba State.