Developing a conceptual model of service quality for eSports

Zhu, L., Pyun, D. and Manoli, A. E. (2021) Developing a conceptual model of service quality for eSports. Quest. 73(4), pp. 375-390. 0033-6297.

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Abstract:

In this article, a conceptual model for service quality of eSports events was proposed including four dimensions: competition quality refers to the perceived quality of the actual game itself; physical environment quality dimension stands for the physical surroundings where the service is produced and delivered; event execution quality measures the intangible items in the peripheral service, which can be directly designed or managed by the event organizer; and interaction quality measures the interaction among spectators, such as crowd experience or social factor. The validity of each dimension in other service industries and its suitability in the eSports context are both taken into consideration. At the current stage, the model is conceptualized from existing literature, thus demanding further qualitative and quantitative study.

Additional Information:

Uncontrolled Keywords:

/dk/atira/pure/sustainabledevelopmentgoals/industry_innovation_and_infrastructure

Creators:

Zhu, L., Pyun, D. and Manoli, A. E.

Faculties, Divisions and Institutes:

?? ASSCI ??
Research Centres > Centre for Physical Activity and Life Sciences

Date:

6 October 2021

Date Type:

Publication

Page Range:

pp. 375-390

Journal or Publication Title:

Quest

Volume:

Number:

Number of Pages:

Language:

English

ISSN:

0033-6297

Status:

Published / Disseminated

Refereed:

Yes