Zhu, L., Pyun, D. and Manoli, A. E. (2021) Developing a conceptual model of service quality for eSports. Quest. 73(4), pp. 375-390. 0033-6297.
- Information
Information
Abstract:
In this article, a conceptual model for service quality of eSports events was proposed including four dimensions: competition quality refers to the perceived quality of the actual game itself; physical environment quality dimension stands for the physical surroundings where the service is produced and delivered; event execution quality measures the intangible items in the peripheral service, which can be directly designed or managed by the event organizer; and interaction quality measures the interaction among spectators, such as crowd experience or social factor. The validity of each dimension in other service industries and its suitability in the eSports context are both taken into consideration. At the current stage, the model is conceptualized from existing literature, thus demanding further qualitative and quantitative study.
Additional Information:
© 2021 The Author(s). Published with license by Taylor & Francis Group, LLC
Uncontrolled Keywords:
/dk/atira/pure/sustainabledevelopmentgoals/industry_innovation_and_infrastructure
Creators:
Zhu, L., Pyun, D. and Manoli, A. E.
Faculties, Divisions and Institutes:
Date:
6 October 2021
Date Type:
Publication
Page Range:
pp. 375-390
Journal or Publication Title:
Quest
Volume:
73
Number:
4
Number of Pages:
5694846
Language:
English
ISSN:
0033-6297
Status:
Published / Disseminated
Refereed:
Yes
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