Charles, V., Emrouznejad, A. and Gherman, T. (2022) Strategy Formulation and Service Operations in the Big Data Age: The Essentialness of Technology, People, and Ethics. In: Emrouznejad, A. and Charles, V. (eds.) Big Data and Blockchain for Service Operations Management :. Cham: Springer. pp. 19-48.
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Abstract:
Studies have shown that the sensible operation of big data may yield pow- erful insights that can improve the organisations’ strategic decision-making process and contribute to achieving an enhanced competitive advantage. In this manuscript, we explore the promise of big data in redefining strategy in service operations man- agement (SOM) by means of investigating a rich range of bibliographic material. The SOM field has a plethora of research opportunities to capitalise on, which are enhanced by the presence of big data. SOM research in the big data age implies a shift in attention from being increasingly integrative across themes to being integra- tive across multiple disciplines, requiring the expertise of and tuning between dif- ferent actors and expertise domains. Our aim is to stimulate debate in the field and set out a renewed research agenda by means of calling for additional considerations of strategic aspects, namely technology, people, and ethics, that can help guide and move the field forward.
Creators:
Charles, V., Emrouznejad, A. and Gherman, T.
Editors:
Emrouznejad, A. and Charles, V.
Publisher:
Springer
Faculties, Divisions and Institutes:
Faculties > Faculty of Business & Law > International Strategy & Business
University Faculties, Divisions and Research Centres - OLD > Research Centre > Centre for Sustainable Business Practices
Research Centres > Centre for Sustainable Business Practices
University Faculties, Divisions and Research Centres - OLD > Research Centre > China and Emerging Economies Centre
Research Centres > China and Emerging Economies Centre
University Faculties, Divisions and Research Centres - OLD > Research Centre > Centre for Sustainable Business Practices
Research Centres > Centre for Sustainable Business Practices
University Faculties, Divisions and Research Centres - OLD > Research Centre > China and Emerging Economies Centre
Research Centres > China and Emerging Economies Centre
Date:
12 February 2022
Date Type:
Publication
Page Range:
pp. 19-48
Title of Book:
Big Data and Blockchain for Service Operations Management :
Series Name:
International Series in Studies in Big Data
Place of Publication:
Cham
Number of Pages:
30
Language:
English
ISBN:
978-3-030-87303-5
Status:
Published / Disseminated
Refereed:
Yes
Related URLs:
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