G

1. Garza-Reyes, J. A., Oraifige, L., Soriano-Meier, H., Harmanto, D. and Rocha-Lona, L. (2010) An empirical application of Six Sigma and DMAIC methodology for business process improvement. Seminar Presentation presented to: 20th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2010), California State University, San Francisco, California, 12-14 July 2010.

R

1. Rocha-Lona, L., Torres, A. D., Garza-Reyes, J. A., Soriano-Meier, H. and Salinas-Navarro, D. (2010) The use and impact of business excellence models on organisations: the case of the Mexican Quality Award. Paper presented to: 20th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2010), California State University, San Francisco, California, 12-14 July 2010.

S

1. Soriano-Meier, H., Sharma, A., Garza-Reyes, J. A., Forrester, P. L. and Burtonshaw-Gunn, S. A. (2011) Doing things right first time: establishing culture change with the adoption of 6S. Seminar Presentation presented to: 21st International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2011), Taichung, Taiwan, 26-29 June 2011.