Garza-Reyes, J., Oraifige, L., Soriano-Meier, H., Harmanto, D. and Rocha-Lona, L. (2010) An empirical application of Six Sigma and DMAIC methodology for business process improvement. Seminar Presentation presented to: 20th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2010), California State University, San Francisco, California, 12-14 July 2010.
Rocha-Lona, L., Garza-Reyes, J., Soriano-Meier, H., Peacock, T. and Forrester, P. (2009) Developing a business improvement strategy based on the EFQM model. Paper presented to: 19th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2009), School of Science & Technology, University of Teesside, Middlesbrough, 6 - 8 July 2009.
Soriano-Meier, H., Forrester, P., Garza-Reyes, J., Peacock, T. and Rocha-Lona, L. (2009) Soft investment: lean versus traditional plants. Paper presented to: 19th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2009), School of Science & Technology, University of Teesside, Middlesbrough, 6 - 8 July 2009.
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